# December 15, 2025

### Agents Platform

- **Real-time conversation monitoring**: Enterprise users can now monitor agent conversations in real-time via WebSocket connection at `/v1/convai/conversations/{id}/monitor`. Features include cached conversation history, selective event streaming, and control commands (end call, barge-in, human takeover toggle, send messages).
- **Hinglish language support**: Added `hinglish_mode` configuration option for agents. When enabled and the agent's language is Hindi, responses will be in Hinglish (Hindi-English mix).
- **Dynamic variables in voicemail messages**: Voicemail detection messages now support dynamic variable substitution, enabling personalized messages when voicemail is detected.
- **Localized widget terms and conditions**: Chat widget terms and conditions can now be localized per language, configured through language presets.
- **Widget conversation mode toggle**: Added `conversation_mode_toggle_enabled` option to widget configuration for controlling conversation mode switching.
- **Batch call retry tracking**: Added `retry_count` field to batch call status responses for tracking retry attempts.

### Text to Speech

- **Quality preset credit costs**: Quality preset descriptions now include credit cost information: `high` (+20%), `ultra` (+50%), and `ultra_lossless` (+100%).

### WhatsApp Integration

- **Simplified phone number configuration**: Replaced `whatsapp_business_account_id` with `whatsapp_phone_number_id` in batch calling and conversation info schemas for simpler WhatsApp integration.

### SDK Releases

#### Python SDK

- [v2.27.0](https://github.com/elevenlabs/elevenlabs-python/releases/tag/v2.27.0) - Fixed Scribe audio format parameter handling and updated API schema
- [v2.26.1](https://github.com/elevenlabs/elevenlabs-python/releases/tag/v2.26.1) - Extended on-premises agent configuration support

#### JavaScript SDK

- [v2.28.0](https://github.com/elevenlabs/elevenlabs-js/releases/tag/v2.28.0) - Fixed Scribe audio format parameter handling and updated API schema

#### Packages

- [@elevenlabs/react@0.12.3](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/react@0.12.3) - Localized chat terms and conditions and fixed Scribe audio format
- [@elevenlabs/client@0.12.2](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/client@0.12.2) - Localized chat terms and conditions and fixed Scribe audio format
- [@elevenlabs/react-native@0.5.6](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/react-native@0.5.6) - Added TTS speed parameter override and fixed `startSession` infinite loop in useEffect hooks
- [@elevenlabs/react@0.12.2](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/react@0.12.2) - Fixed WebSocket closure code, fixed useConversation race condition, added shadow host event dispatching, and expanded language support
- [@elevenlabs/client@0.12.1](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/client@0.12.1) - Fixed WebSocket closure code, fixed useConversation race condition, added shadow host event dispatching, and expanded language support

#### Android SDK

- [v0.7.1](https://github.com/elevenlabs/elevenlabs-android/releases/tag/v0.7.1) - Fixed `agent_tool_request` event handling and corrected `expects_response` default value

### API

:::accordion{title="View API changes"}
## New Endpoints

- [Get knowledge base summaries](https://elevenlabs.io/docs/api-reference/knowledge-base/get-summaries) - Batch fetch document summaries by IDs
- [Compute RAG indexes in batch](https://elevenlabs.io/docs/api-reference/knowledge-base/compute-rag-index-batch) - Bulk create or retrieve RAG indexes

## Updated Endpoints

### Knowledge Base

- [List knowledge base documents](https://elevenlabs.io/docs/api-reference/knowledge-base/list)
  - Added `parent_folder_id` query parameter (string) for filtering by parent folder
  - Added `ancestor_folder_id` query parameter (string) for filtering by ancestor folder
  - Added `folders_first` query parameter (boolean) for sorting folders before documents
- Document response schemas
  - Added `folder` document type
  - Added `folder_parent_id` field (string, optional)
  - Added `folder_path` field (string, optional)
  - Added `children_count` field (integer, for folders)
  - Added `GetKnowledgeBaseFolderResponseModel` schema
  - Added `GetKnowledgeBaseSummaryFolderResponseModel` schema
- RAG index endpoints
  - Added `cannot_index_folder` status to `RAGIndexStatus` enum
  - Added batch request/response models for RAG index operations

### Agents Platform

- [Create agent](https://elevenlabs.io/docs/api-reference/agents/create), [Update agent](https://elevenlabs.io/docs/api-reference/agents/update), [Get agent](https://elevenlabs.io/docs/api-reference/agents/get)

  - Added `hinglish_mode` (boolean, default `false`) to agent configuration
  - Added `hinglish_mode` to workflow override schemas (nullable boolean)

- Widget configuration endpoints

  - Added `conversation_mode_toggle_enabled` (boolean, default `false`) to widget settings

- Batch calling endpoints

  - Added `retry_count` (integer, default `0`) to batch call response models

- Conversation token model
  - Added `token_requester_user_id` (string, nullable) for identifying token requester

### WhatsApp Integration

- [Submit batch calling](/guides/changelog-api-reference-batch-calling-create)
  - Replaced `whatsapp_business_account_id` with `whatsapp_phone_number_id` (string, nullable, optional)
- Conversation info schemas
  - Replaced `whatsapp_business_account_id` with `whatsapp_phone_number_id` in `WhatsAppConversationInfo`

### Text to Speech

- All TTS endpoints with quality preset
  - Updated `quality_preset` descriptions to include credit cost percentages

### Workspaces

- Resource type enum
  - Added `convai_agent_drafts` to `WorkspaceResourceType` enum
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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