# February 9, 2026

### ElevenAgents, ElevenCreative and ElevenAPI

We’re moving from a single-product perception (“ElevenLabs”) to a platform-based structure with clearly defined product families:

- ElevenAgents (Formerly Agents Platform)
- ElevenCreative (Formerly Creative Platform)
- ElevenAPI (New, the Developer Platform)

You'll already see this reflected in the docs and SDK readmes.

### Global servers out of beta

Global routing is now the default rather than opt-in.

Previously the default ElevenLabs API server was located in the United States, with an opt-in beta for routing traffic through the Netherlands or Singapore based servers. As of now global routing is the default, meaning that the server will automatically be chosen based on geographic proximity to optimize latency.

The opt-in base URL `api-global-preview.elevenlabs.io` is now deprecated, please use the default `api.elevenlabs.io` base URL instead. If you're using the SDKs, this is already the default.

### Text to Speech

- **TTS Normalizer v3.1**: Upgraded the text normalizer to version 3.1, which includes improved accuracy and lower latency for text-to-speech conversion.

### Agents Platform

- **Custom guardrails**: Added support for user-defined output guardrails that allow you to create custom content filtering rules beyond standard moderation. Configure guardrails with a name, prompt instruction (up to 10,000 characters), and choice of evaluation model (`gemini-2.5-flash-lite` or `gemini-2.0-flash`). When triggered, the guardrail ends the conversation. See the [Create agent API reference](https://elevenlabs.io/docs/api-reference/agents/create#request.body.conversation_config.safety.guardrails.custom) for configuration details.
- **WhatsApp outbound messaging**: Added [Send outbound message](/guides/changelog-api-reference-integrations-whats-app-outbound-message) endpoint (`POST /v1/convai/whatsapp/outbound-message`) to initiate conversations via WhatsApp using message templates. Required fields include `whatsapp_phone_number_id`, `whatsapp_user_id`, `template_name`, `template_language_code`, `template_params`, and `agent_id`.
- **Eleven v3 conversational model**: Added `eleven_v3_conversational` to the available TTS models for agents, providing improved voice quality and expressiveness in agent conversations.
- **Suggested audio tags**: Added `suggested_audio_tags` field to TTS configuration for agents using v3 models. Define up to 20 tags (e.g., "happy", "excited") to guide expressive speech generation, with optional descriptions for when each tag should be used.
- **Tool error handling**: Added `tool_error_handling_mode` field to webhook tool configurations with options: `auto` (default, determines handling based on tool type), `summarized` (sends LLM-generated summary), `passthrough` (sends raw error), or `hide` (does not share error with agent).
- **Dynamic variable sanitization**: Added `sanitize` field (boolean, default `false`) to `DynamicVariableAssignment`. When enabled, the assignment value is removed from tool responses and transcripts while still being processed for variable assignment.
- **Turn model selection**: Added `TurnModel` enum with `turn_v2` and `turn_v3` options for selecting the turn detection model version.
- **Workflow node transfers**: Added `is_workflow_node_transfer` field (boolean, default `false`) to `AgentTransfer` schema for identifying transfers within workflow nodes.
- **Transfer branch metadata**: Added `TransferBranchInfoTrafficSplit` and `TransferBranchInfoDefaultingToMain` schemas for tracking branch routing information in agent transfers.
- **Workflow node transition testing**: Added `workflow_node_transition` assertion type for unit tests with `UnitTestWorkflowNodeTransitionEvaluationNodeId` schema to validate agent workflow transitions.

### ElevenCreative Studio

- **Muted tracks endpoint**: Added [Get project muted tracks](/guides/api-reference-studio-get-muted-tracks) endpoint (`GET /v1/studio/projects/{project_id}/muted-tracks`) that returns a list of chapter IDs with muted tracks in a project.

### Workspaces

- **Lite member seat type**: Added `workspace_lite_member` to the `SeatType` enum for workspaces with limited access permissions.
- **Content templates resource**: Added `content_templates` to `WorkspaceResourceType` enum for sharing content templates within workspaces.

### User Interface

- **Voice collection scrolling**: Fixed an issue preventing mouse wheel and touch scrolling in the voice collection icon picker on macOS.

### SDK Releases

#### Python SDK

- [v2.35.0](https://github.com/elevenlabs/elevenlabs-python/releases/tag/v2.35.0) - Added custom guardrails, WhatsApp outbound messaging, tool error handling mode, dynamic variable sanitization, turn model selection, and Eleven v3 conversational model support

#### JavaScript SDK

- [v2.35.0](https://github.com/elevenlabs/elevenlabs-js/releases/tag/v2.35.0) - Added custom guardrails, WhatsApp outbound messaging, tool error handling mode, dynamic variable sanitization, turn model selection, and Eleven v3 conversational model support

#### React and Client SDKs

- [@elevenlabs/react-native@0.5.10](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/react-native@0.5.10) - Fixed establishing text-only conversations
- [@elevenlabs/react@0.14.0](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/react@0.14.0) - Reduced audio chunk length from 250ms to 100ms for lower latency in agent conversations
- [@elevenlabs/client@0.14.0](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/client@0.14.0) - Reduced audio chunk length from 250ms to 100ms for lower latency, normalized `textOnly` option handling between top-level and overrides object
- [@elevenlabs/types@0.5.0](https://github.com/elevenlabs/packages/releases/tag/@elevenlabs/types@0.5.0) - Added types for audio alignment data support

### API

:::accordion{title="View API changes"}
## New Endpoints

- [Send outbound message via WhatsApp](/guides/changelog-api-reference-integrations-whats-app-outbound-message) - `POST /v1/convai/whatsapp/outbound-message` - Send an outbound message via WhatsApp using message templates
- [Get project muted tracks](/guides/api-reference-studio-get-muted-tracks) - `GET /v1/studio/projects/{project_id}/muted-tracks` - Returns chapter IDs with muted tracks

## Updated Endpoints

### Agents Platform

- [Create agent](https://elevenlabs.io/docs/api-reference/agents/create), [Update agent](https://elevenlabs.io/docs/api-reference/agents/update), [Get agent](https://elevenlabs.io/docs/api-reference/agents/get)
  - Added `custom` field to `GuardrailsV1` schema for custom guardrails configuration
  - Added `alignment` field to `GuardrailsV1` schema for alignment guardrails
  - Added `suggested_audio_tags` field to TTS conversational config (array of `SuggestedAudioTag`, max 20 items)
  - Added `eleven_v3_conversational` to `TTSConversationalModel` enum
- [Create tool](https://elevenlabs.io/docs/api-reference/tools/create), [Update tool](https://elevenlabs.io/docs/api-reference/tools/update)
  - Added `tool_error_handling_mode` field to `ApiIntegrationWebhookToolConfig` (enum: `auto`, `summarized`, `passthrough`, `hide`, default `auto`)
  - Added `sanitize` field to `DynamicVariableAssignment` (boolean, default `false`)

### Workspaces

- [Get resource](/guides/changelog-api-reference-workspace-resources-get)
  - Added `content_templates` to `WorkspaceResourceType` enum
- [Add workspace invite](/guides/changelog-api-reference-workspace-invites-create), [Add workspace member](/guides/changelog-api-reference-workspace-invites-create)
  - Added `workspace_lite_member` to `SeatType` enum

## Schema Changes

### New Schemas

- `CustomGuardrail-Input`, `CustomGuardrail-Output` - Container for custom guardrails configuration
- `CustomGuardrailsConfig` - Config container for custom guardrails list
- `CustomGuardrailConfig` - Single custom guardrail with `name` (string, required), `prompt` (string, required, max 10,000 chars), `model` (enum: `gemini-2.5-flash-lite`, `gemini-2.0-flash`, required), and `is_enabled` (boolean, default `false`)
- `ToolErrorHandlingMode` - Enum for tool error handling: `auto`, `summarized`, `passthrough`, `hide`
- `TurnModel` - Enum for turn detection model version: `turn_v2`, `turn_v3`
- `SuggestedAudioTag` - Audio tag configuration with `tag` (string, required, max 30 chars) and `description` (string, optional, max 200 chars)
- `TransferBranchInfoTrafficSplit` - Branch info for traffic split transfers with `branch_id` and `traffic_percentage`
- `TransferBranchInfoDefaultingToMain` - Branch info for default-to-main transfers with `branch_id`
- `UnitTestWorkflowNodeTransitionEvaluationNodeId` - Workflow node transition test configuration with `agent_id` and `target_node_id`
- `ProjectMutedTracksResponseModel` - Response model with `chapter_ids` array
- `WhatsAppOutboundMessageResponse` - Response for WhatsApp outbound message endpoint
- `WhatsAppTemplateHeaderComponentParams`, `WhatsAppTemplateBodyComponentParams`, `WhatsAppTemplateButtonComponentParams` - Template parameter schemas for WhatsApp messages
- `ConversationHistoryTranscriptSystemToolResultCommonModel-Input`, `ConversationHistoryTranscriptSystemToolResultCommonModel-Output` - Split system tool result models for input/output variants

### Modified Schemas

- `GuardrailsV1-Input`, `GuardrailsV1-Output` - Added `custom` (CustomGuardrail) and `alignment` (AlignmentGuardrail) fields
- `TTSConversationalConfig-Input`, `TTSConversationalConfig-Output` - Added `suggested_audio_tags` field
- `TTSConversationalModel` - Added `eleven_v3_conversational` enum value
- `ApiIntegrationWebhookToolConfig-Input`, `ApiIntegrationWebhookToolConfig-Output` - Added `tool_error_handling_mode` field (required)
- `DynamicVariableAssignment` - Added `sanitize` field (boolean, default `false`)
- `AgentTransfer` - Added `is_workflow_node_transfer` field (boolean, default `false`)
- `SeatType` - Added `workspace_lite_member` enum value
- `WorkspaceResourceType` - Added `content_templates` enum value

### Removed Schemas

- `AgentBan` - Removed unused schema
- `BanReasonType` - Removed unused enum
- `DubbingReleaseChannel` - Removed unused enum
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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