# Conversation analysis

Conversation analysis provides tools to evaluate performance, extract information, improve prompts, and search customer interactions.

::::card-grid
:::card{title="Success evaluation" href="/guides/elevenagents-customization-agent-analysis-success-evaluation"}
Define custom criteria to assess conversation quality, goal achievement, and customer satisfaction.
:::

:::card{title="Data collection" href="/guides/elevenagents-customization-agent-analysis-data-collection"}
Extract structured information from conversations such as contact details and business data.
:::

:::card{title="Sentiment analysis" href="/guides/elevenagents-customization-agent-analysis-sentiment-analysis"}
Understand whether users are having positive, neutral, or negative conversations.
:::

:::card{title="Searching conversations" href="/guides/elevenagents-customization-agent-analysis-smart-search"}
Find messages by keyword or meaning across your conversation history.
:::
::::

## Overview

ElevenAgents provides several complementary analysis capabilities:

- **Success evaluation**: Define custom criteria to assess conversation quality, goal achievement, and customer satisfaction
- **Data collection**: Extract specific data points from conversations such as contact information, issue details, or any structured information
- **Sentiment analysis**: Understand user sentiment across completed conversations
- **Searching conversations**: Find relevant messages across conversation history

These features process conversation transcripts to provide insights that improve agent performance and business outcomes.

## Key benefits

:::accordion{title="Performance measurement"}
Track conversation success rates, customer satisfaction, and goal completion across all interactions to identify improvement opportunities.
:::

:::accordion{title="Automated data extraction"}
Capture valuable business information without manual processing, reducing operational overhead and improving data accuracy.
:::

:::accordion{title="Quality assurance"}
Ensure agents follow required procedures and maintain consistent service quality through systematic evaluation.
:::

:::accordion{title="Business intelligence"}
Gather structured insights about customer preferences, behavior patterns, and interaction outcomes for strategic decision-making.
:::

## Integration with platform features

Conversation analysis integrates with other ElevenAgents capabilities:

- **[Post-call Webhooks](/guides/elevenagents-workflows-post-call-webhooks)**: Receive evaluation results and extracted data via webhooks for integration with external systems
- **[Analytics](/guides/elevenagents-dashboard)**: View aggregated performance metrics and trends across all conversations
- **[Spotlight](/guides/elevenagents-dashboard-spotlight)**: Review real-time insights, sentiment analysis, topic discovery, and supporting conversations
- **[Agent Transfer](/guides/elevenagents-customization-tools-system-tools-agent-transfer)**: Use evaluation criteria to determine when conversations should be escalated

## Getting started

::::steps
:::step{title="Choose your analysis approach"}
Determine whether you need success evaluation, data collection, or both based on your business objectives.
:::

:::step{title="Configure evaluation criteria"}
Set up [Success evaluation](/guides/elevenagents-customization-agent-analysis-success-evaluation) to measure conversation quality and goal achievement.
:::

:::step{title="Set up data extraction"}
Configure [Data collection](/guides/elevenagents-customization-agent-analysis-data-collection) to capture structured information from conversations.
:::

:::step{title="Monitor and optimize"}
Review results regularly and refine your criteria and extraction rules based on performance data.
:::
::::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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