# Twilio API

## Overview

Connect your ElevenLabs AI agents with Twilio to send SMS and MMS messages, and look up message and call history. This integration enables your agents to communicate with customers via text during or after a conversation, and retrieve previous interaction records for context.

## Capabilities

| Capability                | Support                                                                                                                |
| ------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| Zero retention mode (ZRM) | Not supported                                                                                                          |
| Attachments in tools      | Not supported — `twilio_send_message` can attach MMS media by URL, but agents do not download or analyze media content |

## Setup

This integration uses your **Twilio Account SID** and **Auth Token** for authentication.

::::steps
:::step{title="Log in to the Twilio Console"}
Go to [twilio.com/console](https://www.twilio.com/console) and log in to your account.
:::

:::step{title="Copy your credentials"}
On the dashboard, find the **Account Info** section. Copy your **Account SID** (starts with `AC`) and **Auth Token** (click the eye icon to reveal it).
:::

:::step{title="Connect in ElevenLabs"}
In the ElevenLabs integration setup, paste your **Account SID** and **Auth Token** in the corresponding fields.
:::
::::

## Useful links

- [Twilio REST API documentation](https://www.twilio.com/docs/usage/api)
- [Twilio Console](https://www.twilio.com/console)

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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