# Privacy

Privacy settings give you fine-grained control over your data. You can manage both call audio recordings and conversation data retention to meet your compliance and privacy requirements.

::::card-grid
:::card{title="Retention" href="/guides/elevenagents-customization-privacy-retention"}
Configure how long conversation transcripts and audio recordings are retained.
:::

:::card{title="Audio Saving" href="/guides/elevenagents-customization-privacy-audio-saving"}
Control whether call audio recordings are retained.
:::

:::card{title="Conversation History Redaction" href="/guides/elevenagents-customization-privacy-conversation-history-redaction"}
Automatically redact sensitive entities from stored conversation history.
:::
::::

## Retention

Retention settings control the duration for which conversation transcripts and audio recordings are stored.

For detailed instructions, see our [Retention](/guides/elevenagents-customization-privacy-retention) page.

## Audio Saving

Audio Saving settings determine if call audio recordings are stored. Adjust this feature based on your privacy and data retention needs.

For detailed instructions, see our [Audio Saving](/guides/elevenagents-customization-privacy-audio-saving) page.

## Conversation History Redaction

Conversation history redaction detects and removes sensitive information from your conversation data before it is stored. Detected entities are replaced with placeholders in transcripts and with a bleep sound in audio recordings. This feature is available to enterprise clients only.

For detailed instructions, see our [Conversation History Redaction](/guides/elevenagents-customization-privacy-conversation-history-redaction) page.

## Recommended Privacy Configurations

:::accordion{title="Maximum Privacy"}
Disable audio saving and set retention to 0 days for immediate deletion of data.
:::

:::accordion{title="Balanced Privacy"}
Enable audio saving for critical interactions while setting a moderate retention period.
:::

:::accordion{title="Compliance Focus"}
Enable audio saving and configure retention settings to adhere to regulatory requirements such as GDPR and HIPAA. For HIPAA compliance, we recommend enabling audio saving and setting a retention period of at least 6 years. For GDPR, retention periods should align with your data processing purposes.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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