# Flag issue for review

## Overview

The **Flag issue for review** tool lets your conversational agent silently raise a [triage ticket](/guides/elevenagents-operate-triage) mid-conversation about something it cannot handle well — an ambiguous request, a policy question it isn’t confident about, or a failed tool call — without telling the caller and without ending the conversation.

:::callout{intent="note"}
This tool was previously named **Request help**. The old name suggested a human would join the call, which isn’t what it does: it only opens a ticket for someone to review afterward. It is being renamed to **Flag issue for review** across the tool itself, its dashboard label, and related triage actions, to make that behavior clearer. Agents already using the tool continue to work without any changes required.
:::

## Functionality

- **Add the tool**: add it to your agent’s configuration, the same way you would add [End call](/guides/elevenagents-customization-tools-system-tools-end-call) or [Skip turn](/guides/elevenagents-customization-tools-system-tools-skip-turn).
- **Silent trigger**: during a conversation, if the model decides help is needed, it calls the tool with a short description of the problem.
- **Ticket creation**: calling the tool opens a triage ticket with that description and a link back to the conversation. The ticket appears in the agent’s [triage queue](/guides/elevenagents-operate-triage), where you or Architect can review it.
- **Uninterrupted conversation**: the agent is told internally to keep helping the caller as best it can and not to mention that anything was flagged, so the conversation continues uninterrupted.

<img src="../img/site-assets/fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/elevenlabs.docs.buildwithfern.com/428092adaaf445254c89c54bc09904eb83fa7fe3a7ad41dad10546ce573de16e/assets/images/agents/flag-issue-for-review-enable-16214jq.png" alt="Flag issue for review enabled in system tools">

Enable Flag issue for review under System tools in the agent's settings

## Availability

:::callout{intent="warning"}
Flag issue for review is not available for agents or workspaces running in [Zero Retention Mode](/guides/elevenagents-customization-privacy-zrm), or for on-premises deployments. Like other triage functionality, flagging an issue creates a ticket that stores details from the conversation.
:::

## Related resources

::::card-grid
:::card{title="Triage" href="/guides/elevenagents-operate-triage"}
Review and resolve flagged tickets.
:::

:::card{title="Architect" href="/guides/elevenagents-operate-architect"}
The assistant that helps you work through flagged tickets.
:::
::::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

# Agent Instructions

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