# What happens to my credits when I upgrade or downgrade my subscription?

If you upgrade your subscription in the middle of an ongoing subscription cycle, you will pay the fee for your new subscription plan, and begin a new billing cycle. Any unused credits from your previous plan will be added to your new credit quota.

If you downgrade or cancel your plan, this will not take effect until the end of your current subscription cycle, and you will lose any unused credits on your account when this happens.

:::callout{intent="note"}
Pay As You Go credits are affected when you upgrade or downgrade your subscription. When you
change plans, your PAYG credit balance will be recalculated because credits are stored as a dollar
value and converted at your current plan's rate. The dollar value remains the same, but the number
of credits it converts to may change. See [What happens to my PAYG credits if I change subscription plans?](/guides/help-center-8-account-general-what-happens-to-my-payg-credits-if-i-change-subscription-plans)
for details. PAYG credits will expire 12 months after purchase.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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