# Why is my payment failing?

Payment failures may happen for a variety of reasons:

- The payment was not verified on the card holder's side. Upon checking out from the payment page, users should be asked to verify their payment with their bank.
- The user's bank may decline the payment.
- The user had insufficient funds in their account.

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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