# How do I request a refund for my ElevenReader purchase?

If you made your purchase through the App Store or Google Play, refund requests must go through their platforms directly. We recommend checking their support pages for the steps:

[Apple Refunds](https://reportaproblem.apple.com/)

[Google Play Refunds](https://support.google.com/googleplay/workflow/9813244?visit_id=638824150999007546-2590214717\&p=refundAWF\&rd=1)

If you made a purchase through the website, please contact support by emailing us at support@elevenlabs.io. Only users who have made a purchase via Stripe should contact our support directly for this purpose.

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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