# Why are Payouts not enabled for my account?

There are a couple of possible reasons why Payouts are not enabled for your account. A paid ElevenLabs subscription is not required to receive payouts.

### You have not completed the process of setting up your Payout account

Payouts won't be enabled for your account until you have completed the process of setting up your Payout account, including agreeing to the Terms.

To complete the process, please visit your Payouts page, and click **Complete Account Setup**, and follow the steps.

<img src="../img/site-assets/fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/elevenlabs.docs.buildwithfern.com/eb52e5ffc758de83e815dccbf38f589f443d01943aa46e083839af073a7cd568/assets/images/help-center/product/monetization-business/payouts/why-are-payouts-not-enabled-for-my-account-5lhwy7.png" alt="">

If you still see **Complete Account Setup** after completing all the steps, please contact Support by emailing support@elevenlabs.io.

### You have not completed your W-8/W-9 certification

ElevenLabs is required by U.S. tax law to collect W-8/W-9 certification from anyone who receives payments from us and is not a U.S. tax resident. For more information on this, please see our article [What is W-8/W-9 certification?](/guides/help-center-8-product-monetization-business-payouts-what-is-w-8-w-9-certification)

Payouts will be disabled for any user who does not have a valid tax form. To resume Payouts, please visit your Payouts page and click **Manage Account**.

<img src="../img/site-assets/fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/elevenlabs.docs.buildwithfern.com/5b05f4b71a2fa97f474b763834ab81479a21e159b7a24753be81adfd0b61db04/assets/images/help-center/product/monetization-business/payouts/why-are-payouts-not-enabled-for-my-account-2-50d1wf.png" alt="">

You will then see **Missing W-8/W-9 certification**. To complete your certification, click **Update** and answer the questions in the form.

<img src="../img/site-assets/fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/elevenlabs.docs.buildwithfern.com/c86670b2a62775500db5c36908f55acad2dbf83e38440dc52c89d4a1d5348508/assets/images/help-center/product/monetization-business/payouts/why-are-payouts-not-enabled-for-my-account-3-bupyyn.png" alt="">

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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