# Why can't I use some voices from the Voice Library?

Some voices in the Voice Library are only available to users with a paid subscription. This is either because the voice’s owner has chosen to restrict usage, or the voice has a credit multiplier in place. If you’re on the free plan and you try to use one of these voices, you’ll see the message: “This voice is not available for free users.” These voices will become available if you upgrade to a paid subscription.

When you use a voice with a credit multiplier, the credit usage will be adjusted accordingly. For example, if a voice has a 2x multiplier, generating audio will cost twice as many credits as a voice on the standard rate.

For more details on custom rates and credit multipliers, you can refer to this article: [What are custom rates and credit multipliers?](/guides/help-center-8-product-voices-voice-library-what-are-custom-rates-and-credit-multipliers)

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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