# Plans and pricing

Reception.ai offers four tiers. All new accounts start with a free trial and can upgrade at any time.

## Plans overview

|                            | Free Trial   | Basic                 | Plus                  | Premium                  |
| -------------------------- | ------------ | --------------------- | --------------------- | ------------------------ |
| **Price**                  | $0 (14 days) | $29/month             | $79/month             | $199/month               |
| **Annual price**           | —            | $288/year ($24/month) | $792/year ($66/month) | $1,992/year ($166/month) |
| **Included credits**       | 30           | 75                    | 275                   | 1,000                    |
| **Receptionists**          | 1            | 1                     | 1                     | 3                        |
| **Phone numbers**          | 1            | 1                     | 3                     | 5                        |
| **Locations**              | 20           | 1                     | 1                     | 20                       |
| **Knowledge sources**      | 5            | 5                     | 10                    | 20                       |
| **Assistant messages/day** | 150          | 150                   | 300                   | 500                      |
| **Concurrent calls**       | 20           | 1                     | 3                     | 10                       |
| **Overage rate**           | —            | $0.45/credit          | $0.38/credit          | $0.30/credit             |
| **Zapier**                 | Yes          | Yes                   | Yes                   | Yes                      |
| **Webhooks and MCP**       | Yes          | Yes                   | Yes                   | Yes                      |
| **Google Calendar**        | Yes          | Yes                   | Yes                   | Yes                      |

## Free trial

Every new account starts with a **14-day free trial** that includes:

- 30 credits (up to 30 phone minutes or 60 web chat minutes)
- A dedicated phone number
- Full access to all features (including advanced integrations)
- No credit card required

After 14 days, upgrade to a paid plan to continue.

## How credits work

Each plan includes a monthly credit pool. Different activities consume credits at different rates:

| Activity                         | Credits per minute |
| -------------------------------- | ------------------ |
| Phone call (AI receptionist)     | 1.0                |
| Web chat session                 | 0.5                |
| Staff-first call (human answers) | 1.0                |
| Chat message (assistant)         | 0.1 per message    |

## Overage

On paid plans, usage beyond your included credits is billed at your plan's overage rate:

- Basic: **$0.45 per credit**
- Plus: **$0.38 per credit**
- Premium: **$0.30 per credit**

## Upgrading

1. Go to **Settings** → **Billing** (or click **Upgrade** in the sidebar)
2. Choose your plan
3. Complete payment via Stripe
4. Your plan activates immediately

## Downgrading

When you downgrade to a lower tier:

- Changes take effect at the end of your current billing period
- Resources beyond the new plan's limits are deactivated (extra phone numbers, receptionists, locations)
- You can cancel a pending downgrade before it takes effect

## Cancellation

If you cancel your subscription:

- Service continues until the end of your billing period
- Your phone number is released after a 14-day grace period
- Data is retained in case you resubscribe

:::callout{intent="warning"}
Cancelling releases your phone number after the grace period. You may get a different number if
you resubscribe.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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