# File uploads

Upload files to give your receptionist access to information that isn't on your website — internal policies, detailed service guides, product catalogs, and more.

## Supported file types

- PDF files
- Text documents
- Word documents

Once processed, the content is chunked, indexed, and searchable by your receptionist during calls.

## When to use file uploads

File uploads work well for:

- **Internal policies** — Cancellation rules, refund terms, privacy policies
- **Detailed service guides** — Step-by-step preparation instructions for clients
- **Product catalogs** — Specifications and availability not on your website
- **Training materials** — Scripts and talking points for common scenarios

:::callout{intent="note"}
Large files take longer to process. Your plan tier determines how many knowledge sources you can
add.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

# Agent Instructions

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