# Knowledge base

The knowledge base contains everything your receptionist knows about your business beyond the structured data (services, hours, staff). It provides the information needed to answer caller questions accurately.

## What the knowledge base contains

- **Website content** — Pages scraped from your website
- **Uploaded files** — PDFs, documents, and other files you provide
- **Knowledge gap answers** — Responses you’ve written for previously unanswered questions
- **Business configuration** — Your services, hours, and settings (added automatically)

## How your receptionist uses it

When a caller asks a question, the receptionist:

1. Searches the knowledge base for relevant information
2. Formulates a natural response based on what it finds
3. If nothing relevant is found, logs a knowledge gap

## Managing knowledge sources

Go to **Business** → **Knowledge sources** tab to manage what your receptionist knows.

::::card-grid
:::card{title="Website scraping" href="/guides/reception-ai-knowledge-base-website-scraping"}
Import content from your website.
:::

:::card{title="File uploads" href="/guides/reception-ai-knowledge-base-file-uploads"}
Upload documents and files.
:::
::::

## Best practices

- **Keep it current** — Update your knowledge base when policies, pricing, or services change
- **Be specific** — Detailed answers produce better receptionist responses
- **Review knowledge gaps regularly** — Fill gaps to improve accuracy over time
- **Avoid duplication** — Information from your services, hours, and staff is already available to the receptionist automatically

:::callout{intent="info"}
Your plan tier determines how many knowledge sources you can add. Check your plan details in **Settings** → **Billing**.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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