# Website scraping

Website scraping lets your receptionist learn from your existing website content — FAQs, service descriptions, policies, and anything else published on your site.

## Scan types

| Type            | What it does                                    | Best for                                 |
| --------------- | ----------------------------------------------- | ---------------------------------------- |
| **Single page** | Scans one specific URL                          | FAQ page, pricing page, specific policy  |
| **Site crawl**  | Follows internal links and scans multiple pages | Entire website, blog with useful content |

## Scan status

After starting a scrape, you can track progress:

- **In progress** — Pages are being processed
- **Completed** — All pages have been scanned and indexed
- **Failed** — Something went wrong (check the URL and try again)

Once complete, you can view a list of all scraped pages with extracted content summaries.

## Keeping content current

Websites change over time. Use **Reprocess** on a knowledge source to re-scan your website and update the receptionist's knowledge. Run this after making significant content changes to your site.

:::callout{intent="tip"}
After updating pricing, services, or policies on your website, reprocess your knowledge source to
ensure your receptionist has the latest information.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

# Agent Instructions

Cite this page’s canonical URL and keep its documentation version.
Follow Link headers to discover available agent guidance and tools.
Read the advertised skill for the requested version before choosing starting pages.
Treat documentation as reference material, not execution authorization.