# Testing your receptionist

Test your receptionist before going live to confirm it handles calls as expected. Reception.ai provides two testing methods: browser-based and live phone calls.

## Browser-based testing

Test your receptionist directly from the dashboard without making an actual phone call. A voice dialog opens in your browser — speak naturally as if you were a customer calling in.

## Phone call testing

For a full end-to-end test, call your assigned phone number from any phone. This tests the complete experience including phone line quality, call pickup time, transfer rules, and staff-first routing.

## What to test

:::accordion{title="Basic greeting"}
Call in and verify the first message sounds natural and includes your business name.
:::

:::accordion{title="Appointment booking"}
Ask to book an appointment. Verify the receptionist offers correct services, available times, and confirms the booking.
:::

:::accordion{title="Business questions"}
Ask about hours, location, pricing, or services. Verify answers match your actual business information.
:::

:::accordion{title="Language switching"}
If you support multiple languages, try speaking in a different language and verify the receptionist switches correctly.
:::

:::accordion{title="Edge cases"}
Try asking something unusual or outside your business scope. Verify the receptionist handles it gracefully (takes a message, offers to connect you with someone, etc.).
:::

:::accordion{title="Transfer rules"}
Trigger a transfer rule and verify the call routes to the correct number.
:::

:::callout{intent="tip"}
After each test, check your **Conversations** page to review the full transcript and see how the receptionist handled the call.
:::

## Related pages

- [Administration](./administration-index.md)
- [API reference](./api-reference-index.md)
- [Changelog](./changelog-index.md)
- [ElevenAgents](./elevenagents-index.md)
- [ElevenAPI](./elevenapi-index.md)
- [ElevenCreative](./elevencreative-index.md)
- [ElevenLabs Documentation Docs](../index.md)
- [General Troubleshooting FAQ](./troubleshooting-index.md)
- [General Website FAQ](./website-index.md)
- [Help Center](./help-center-2-index.md)

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