List conversations

GET https://api.elevenlabs.io/v1/convai/conversations

Get all conversations of agents that user owns. With option to restrict to a specific agent.

Reference: https://elevenlabs.io/docs/api-reference/conversations/list

• https://api.elevenlabs.io (Production, default)
• https://api.us.elevenlabs.io (Production US)
• https://api.eu.residency.elevenlabs.io (Production EU)
• https://api.in.residency.elevenlabs.io (Production India)
• https://api.sg.residency.elevenlabs.io (Production Singapore)

• cursor (string, optional, nullable) — Used for fetching next page. Cursor is returned in the response.
• agent_id (string, optional, nullable) — Agent id (agent_…) or speech engine external id (seng_), resolved to the same underlying resource.
• visited_agent_ids (list of string, optional, nullable) — Filter conversations where any of these agents participated. Can not exceed 50 values.
• visited_agent_branch_ids (list of string, optional, nullable) — Filter conversations where any of these agent branches participated. Can not exceed 50 values.
• triggered_procedure_ids (list of string, optional, nullable) — Filter conversations where any of these procedures were triggered. Can not exceed 50 values.
• call_successful (enum, optional, nullable) — The result of the success evaluation
  • Allowed values: success, failure, unknown, error
• call_start_before_unix (integer, optional, nullable) — Unix timestamp (in seconds) to filter conversations up to this start date.
• call_start_after_unix (integer, optional, nullable) — Unix timestamp (in seconds) to filter conversations after to this start date.
• call_duration_min_secs (integer, optional, nullable) — Minimum call duration in seconds.
• call_duration_max_secs (integer, optional, nullable) — Maximum call duration in seconds.
• rating_max (integer, optional, nullable) — Maximum overall rating (1-5).
• rating_min (integer, optional, nullable) — Minimum overall rating (1-5).
• has_feedback_comment (boolean, optional, nullable) — Filter conversations with user feedback comments.
• user_id (string, optional, nullable) — Filter conversations by the user ID who initiated them.
• evaluation_params (list of string, optional, nullable) — Evaluation filters. Repeat param. Format: criteria_id:result where result is one of success|failure|unknown. Example: eval=value_framing:success
• data_collection_params (list of string, optional, nullable) — Data collection filters. Repeat param. Format: id:op:value where op is one of eq|neq|gt|gte|lt|lte|in. For in, pipe-delimit values. An empty value matches conversations where the field was not collected (id:eq:), and neq with an empty value matches where it was (id:neq:). eq is exact equality. gt|gte|lt|lte require a numeric value.
• dynamic_variable_params (list of string, optional, nullable) — Dynamic variable filters. Repeat param. Format: name:op:value where op is one of eq|neq|gt|gte|lt|lte|in. For in, pipe-delimit values. An empty value matches conversations where the variable was not set (name:eq:), and neq with an empty value matches where it was (name:neq:). eq is exact equality. gt|gte|lt|lte require a numeric value. Names containing ':' cannot be expressed.
• data_collection_ids (list of string, optional, nullable) — Data collection field IDs to include in each conversation summary. Repeat param. When omitted, data_collection_results is not returned.
• evaluation_criteria_ids (list of string, optional, nullable) — Evaluation criteria IDs to include in each conversation summary. Repeat param. When omitted, evaluation_criteria_results is not returned.
• tool_names (list of string, optional, nullable) — Filter conversations by tool names used during the call.
• tool_names_successful (list of string, optional, nullable) — Filter conversations by tool names that had successful calls.
• tool_names_errored (list of string, optional, nullable) — Filter conversations by tool names that had errored calls.
• include_invalid_tool_calls (boolean, optional, default: false) — Also match tool calls that never ran.
• main_languages (list of string, optional, nullable) — Filter conversations by detected main language (language code).
• page_size (integer, optional, default: 30) — How many conversations to return at maximum. Can not exceed 100, defaults to 30.
• summary_mode (enum, optional, default: exclude) — Whether to include transcript summaries in the response.
  • Allowed values: exclude, include
• search (string, optional, nullable, deprecated) — Full-text or fuzzy search over transcript messages
• conversation_initiation_source (enum, optional, nullable, default: unknown) — Enum representing the possible sources for conversation initiation.
  • Allowed values: unknown, android_sdk, node_js_sdk, react_native_sdk, react_sdk, js_sdk, python_sdk, widget, sip_trunk, twilio, exotel, genesys, avaya, audiocodes, swift_sdk, whatsapp, twilio_sms, flutter_sdk, zendesk_integration, slack_integration, telegram_integration, intercom_integration, freshdesk_integration, salesforce_integration, template_preview, genesys_bot_connector, subagent_tool
• text_only (boolean, optional, nullable)
• conversation_product_type (enum, optional, nullable) — Restrict results to a single conversation product surface.
  • Allowed values: agents, speech_engine
• branch_id (string, optional, nullable) — Filter conversations by branch ID.
• version_id (string, optional, nullable) — Filter conversations by version ID.
• parent_conversation_id (string, optional, nullable) — Filter conversations by parent conversation ID for subagent conversations.
• topic_ids (list of string, optional, nullable) — Filter conversations by topic IDs assigned during topic discovery.
• exclude_statuses (list of enum, optional, nullable) — Exclude conversations with the given statuses. Useful for hiding in-progress / processing conversations from list views.
  • Allowed values: initiated, in-progress, processing, done, failed
• tag_ids (list of string, optional, nullable) — Filter conversations by conversation tag IDs assigned via the conversation-tags endpoints.
• workflow_node_entered_id (string, optional, nullable) — Filter conversations to only those that entered the given node.
• termination_reasons (list of string, optional, nullable) — Filter conversations by their stored termination_reason (metadata.termination_reason). Repeat param to match any of several.
• guardrail_types (list of enum, optional, nullable) — Filter to conversations where a guardrail of any of these types triggered (metadata.triggered_guardrails.guardrail_type). Repeat param to match any of several.
  • Allowed values: custom, prompt_injection, self_harm_intent, violence_graphic, sexual, violence, harassment, sexual_minors, self_harm, self_harm_instructions, harassment_threatening, hate, hate_threatening, profanity, religion_or_politics, medical_and_legal, guardrail
• custom_guardrail_names (list of string, optional, nullable) — Filter to conversations where a custom guardrail with any of these names triggered (metadata.triggered_guardrails.guardrail_name). Only custom guardrails carry a name. Repeat param to match any of several.
• sort_direction (enum, optional) — The direction to sort conversations by call start time. Defaults to descending (newest first).
  • Allowed values: asc, desc

Successful Response

• conversations (list of ConversationSummaryResponseModel, required)
• has_more (boolean, required)
• next_cursor (string, optional, nullable)

Validation Error

• detail (list of ValidationError, optional)

• agent_id (string, required)
• conversation_id (string, required)
• start_time_unix_secs (integer, required)
• call_duration_secs (integer, required)
• message_count (integer, required)
• status (enum, required)
  • Allowed values: initiated, in-progress, processing, done, failed
• call_successful (enum, required)
  • Allowed values: success, failure, unknown
• branch_id (string, optional, nullable)
• version_id (string, optional, nullable)
• agent_name (string, optional, nullable)
• termination_reason (string, optional, default: )
• call_success_score (double, optional, nullable)
• transcript_summary (string, optional, nullable)
• call_summary_title (string, optional, nullable)
• main_language (string, optional, nullable)
• conversation_initiation_source (enum, optional, nullable, default: unknown) — Enum representing the possible sources for conversation initiation.
  • Allowed values: unknown, android_sdk, node_js_sdk, react_native_sdk, react_sdk, js_sdk, python_sdk, widget, sip_trunk, twilio, exotel, genesys, avaya, audiocodes, swift_sdk, whatsapp, twilio_sms, flutter_sdk, zendesk_integration, slack_integration, telegram_integration, intercom_integration, freshdesk_integration, salesforce_integration, template_preview, genesys_bot_connector, subagent_tool
• tool_names (list of string, optional, nullable)
• direction (enum, optional, nullable, default: inbound)
  • Allowed values: inbound, outbound
• rating (double, optional, nullable)
• sentiment_analysis (ConversationSentimentAnalysis, optional, nullable)
• data_collection_results (map from string to any, optional, nullable)
• evaluation_criteria_results (map from string to EvaluationCriteriaSummaryResult, optional, nullable)
• tag_ids (list of string, optional) — Conversation tag ids assigned to this conversation.

• loc (list of ValidationErrorLocItems, required)
• msg (string, required)
• type (string, required)

• overall_label (enum, required)
  • Allowed values: positive, neutral, negative
• overall_sentiment_score (double, required)
• overall_frustration_score (double, required)
• min_user_sentiment_score (double, required)
• max_user_frustration_score (double, required)
• num_scored_user_turns (integer, required)

• result (enum, required)
  • Allowed values: success, failure, unknown
• score (integer, optional, nullable)
• max_score (integer, optional, nullable)

Response

{
  "conversations": [
    {
      "agent_id": "string",
      "conversation_id": "string",
      "start_time_unix_secs": 1,
      "call_duration_secs": 1,
      "message_count": 1,
      "status": "initiated",
      "call_successful": "success",
      "branch_id": "string",
      "version_id": "string",
      "agent_name": "string",
      "termination_reason": "",
      "call_success_score": 1.1,
      "transcript_summary": "string",
      "call_summary_title": "string",
      "main_language": "string",
      "conversation_initiation_source": "unknown",
      "tool_names": [
        "string"
      ],
      "direction": "inbound",
      "rating": 1.1,
      "sentiment_analysis": {
        "overall_label": "positive",
        "overall_sentiment_score": 0,
        "overall_frustration_score": 0.5,
        "min_user_sentiment_score": 0,
        "max_user_frustration_score": 0.5,
        "num_scored_user_turns": 1
      },
      "data_collection_results": {},
      "evaluation_criteria_results": {},
      "tag_ids": [
        "string"
      ]
    }
  ],
  "has_more": true,
  "next_cursor": "string"
}

SDK Code

import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";

async function main() {
    const client = new ElevenLabsClient();
    await client.conversationalAi.conversations.list({
        agentId: "agent_3701k3ttaq12ewp8b7qv5rfyszkz",
        callSuccessful: "success",
    });
}
main();

from elevenlabs import ElevenLabs

client = ElevenLabs()

client.conversational_ai.conversations.list(
    agent_id="agent_3701k3ttaq12ewp8b7qv5rfyszkz",
    call_successful="success",
)

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success"

	req, _ := http.NewRequest("GET", url, nil)

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)

response = http.request(request)
puts response.read_body

import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.get("https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success")
  .asString();

<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success');

echo $response->getBody();

using RestSharp;

var client = new RestClient("https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success");
var request = new RestRequest(Method.GET);
IRestResponse response = client.Execute(request);

import Foundation

let request = NSMutableURLRequest(url: NSURL(string: "https://api.elevenlabs.io/v1/convai/conversations?agent_id=agent_3701k3ttaq12ewp8b7qv5rfyszkz&call_successful=success")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "GET"

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()