Google Calendar
Sync staff calendars so your receptionist knows real-time availability.
Google Calendar integration lets your receptionist check staff availability in real-time. When a staff member has a meeting or personal event on their Google Calendar, those times are automatically blocked for bookings.
How it works
Section titled “How it works”- Each staff member connects their Google Calendar
- Reception.ai reads their calendar events (free/busy status)
- When checking availability, blocked times on Google Calendar are excluded
- New bookings from Reception.ai can optionally sync back to Google Calendar
Connecting a staff member’s calendar
Section titled “Connecting a staff member’s calendar”Go to integrations
Navigate to Integrations → Google Calendar.
Initiate connection
Click Connect next to the staff member you want to link.
Authorize with Google
The staff member signs in with their Google account and grants access to:
- Read calendar events (free/busy)
- View calendar list
- Manage owned events (for syncing bookings back)
Configure sync settings
Choose which calendars to monitor for availability and whether to create events for new bookings.
Sync settings
Section titled “Sync settings”For each connected staff member, configure:
| Setting | Description |
|---|---|
| Monitored calendars | Which Google calendars to check for conflicts |
| Create events | Whether to add Reception.ai bookings to their Google Calendar |
Troubleshooting
Section titled “Troubleshooting”If the sidebar shows a warning indicator next to a staff member:
- Token expired — The staff member needs to re-authorize
- Connection lost — Network or Google API issue; try reconnecting
- Calendar not found — The monitored calendar was deleted or renamed
To fix, go to Integrations → Google Calendar → click the affected staff member → Reconnect.