MCP server
MCP (Model Context Protocol) lets you connect any compatible tool server to your receptionist. Your receptionist discovers available tools automatically and can call them during conversations.
What is MCP?
Section titled “What is MCP?”MCP is an open protocol for connecting AI to external tools and data sources. If you have a service that exposes an MCP interface, the receptionist can use its tools during calls without custom integration code.
Setting up an MCP connection
Section titled “Setting up an MCP connection”- Go to Integrations → click MCP Server
- Configure:
| Field | Description |
|---|---|
| Name | Display name for this integration |
| Description | What this MCP server provides |
| Server URL | Your MCP server endpoint |
| Transport | SSE (Server-Sent Events) or Streamable HTTP |
| Disable interruptions | Prevent caller from interrupting during tool execution |
- Reception.ai connects and discovers available tools
- Assign tools to your agents
Transport types
Section titled “Transport types”| Transport | When to use |
|---|---|
| SSE | Long-lived connections, real-time streaming responses |
| Streamable HTTP | Standard request/response, stateless, easier to deploy |
Managing tools
Section titled “Managing tools”After connecting, Reception.ai fetches the list of available tools from your server.
- Refresh tools — Re-fetch the tool list when you add new tools to your server
- Assign tools — Choose which tools are available to which agent
Tool assignments
Section titled “Tool assignments”Each discovered tool can be assigned to:
- Customer-facing receptionist — Available during phone calls
- Business assistant — Available in the dashboard chat
- Both — Available everywhere
Unassigned tools are discovered but not used.
Use cases
Section titled “Use cases”- Custom booking logic — Connect to your existing reservation system
- Inventory lookup — Let the receptionist check stock in real-time
- CRM queries — Pull customer data from your internal CRM during calls
- Custom workflows — Trigger any backend process based on conversation context
- Multi-tool servers — Expose multiple related capabilities from a single server
Multiple MCP servers
Section titled “Multiple MCP servers”You can connect multiple MCP servers, each providing different tools. All discovered tools appear in the same assignment interface.