Call settings
Call settings control how inbound calls are handled — who answers first, when to transfer, and which numbers to block.
Answering mode
Section titled “Answering mode”Answering mode determines who picks up the phone first when a call comes in.
AI agent first (default)
Section titled “AI agent first (default)”The AI receptionist answers immediately. Best for businesses that want 24/7 coverage without human involvement.
Staff first
Section titled “Staff first”Your staff's phone rings first. If nobody answers within the configured ring time (5–60 seconds), the AI receptionist takes over.
When staff-first is enabled, you configure:
| Setting | Description |
|---|---|
| Staff phone number | The number to ring first |
| Max ring time | How long to ring before AI takes over (5–60 seconds) |
| Hold music | What the caller hears while waiting (ambient, classical, electronica, guitars, rock, soft-rock) |
| Connecting message | Spoken to the caller while ringing staff |
| Agent fallback message | Spoken when staff doesn't answer and AI takes over |
| Staff answering hours | Schedule when staff-first is active (outside these hours, AI answers directly) |
Call transfer rules
Section titled “Call transfer rules”Transfer rules let your receptionist route calls to specific people or departments based on what the caller says. You can create up to 10 transfer rules per receptionist.
Each rule has:
- Label — Short name (1–200 characters)
- Condition — When to trigger, in natural language (1–2000 characters)
- Destination — Phone number to transfer to
Example transfer rules
Section titled “Example transfer rules”| Label | Condition | Destination |
|---|---|---|
| Owner | Caller asks to speak with the owner or manager | Owner's mobile |
| Billing | Caller has questions about billing, payments, or invoices | Finance line |
| Emergency | Caller describes an emergency or urgent medical situation | Emergency contact |
| Specific person | Caller asks for Sarah by name | Sarah's direct line |
Blocked numbers
Section titled “Blocked numbers”Block specific phone numbers from reaching your receptionist. Blocked callers are rejected immediately. Numbers can also be blocked directly from a conversation history or client profile.