Testing your receptionist
How to verify your receptionist handles calls correctly.
Test your receptionist before going live to confirm it handles calls as expected. Reception.ai provides two testing methods: browser-based and live phone calls.
Browser-based testing
Section titled “Browser-based testing”Test your receptionist directly from the dashboard without making an actual phone call. A voice dialog opens in your browser — speak naturally as if you were a customer calling in.
Phone call testing
Section titled “Phone call testing”For a full end-to-end test, call your assigned phone number from any phone. This tests the complete experience including phone line quality, call pickup time, transfer rules, and staff-first routing.
What to test
Section titled “What to test”Basic greeting
Call in and verify the first message sounds natural and includes your business name.
Appointment booking
Ask to book an appointment. Verify the receptionist offers correct services, available times, and confirms the booking.
Business questions
Ask about hours, location, pricing, or services. Verify answers match your actual business information.
Language switching
If you support multiple languages, try speaking in a different language and verify the receptionist switches correctly.
Edge cases
Try asking something unusual or outside your business scope. Verify the receptionist handles it gracefully (takes a message, offers to connect you with someone, etc.).
Transfer rules
Trigger a transfer rule and verify the call routes to the correct number.