File uploads
Upload files to give your receptionist access to information that isn't on your website — internal policies, detailed service guides, product catalogs, and more.
Supported file types
Section titled “Supported file types”- PDF files
- Text documents
- Word documents
Once processed, the content is chunked, indexed, and searchable by your receptionist during calls.
When to use file uploads
Section titled “When to use file uploads”File uploads work well for:
- Internal policies — Cancellation rules, refund terms, privacy policies
- Detailed service guides — Step-by-step preparation instructions for clients
- Product catalogs — Specifications and availability not on your website
- Training materials — Scripts and talking points for common scenarios