Analytics
The analytics dashboard shows business performance metrics and receptionist contribution over time.
Dashboard metrics
Section titled “Dashboard metrics”Key performance indicators
Section titled “Key performance indicators”The top of the dashboard shows three headline numbers with week-over-week trends:
| Metric | What it measures |
|---|---|
| Revenue | Total revenue from bookings in the period |
| Bookings | Number of appointments booked |
| New clients | First-time customers added |
Each metric shows a trend arrow and percentage change compared to the previous period.
Detailed charts
Section titled “Detailed charts”Below the KPIs, the dashboard displays:
| Chart | What it shows |
|---|---|
| Call count | Number of inbound calls over time |
| Call-to-booking rate | What percentage of calls result in a booking |
| Bookings by channel | Breakdown: Agent vs Website vs Manual |
| Average call length | How long calls typically last |
Time range
Section titled “Time range”Select different time periods to analyze:
- Last 7 days (default)
- Last 30 days
- Custom date range
Reading your analytics
Section titled “Reading your analytics”High call-to-booking rate
Section titled “High call-to-booking rate”A high conversion rate (calls to bookings) indicates the receptionist is converting inquiries into appointments. If the rate is low, consider:
- Updating your knowledge base so the receptionist answers questions confidently
- Adding more services or availability
- Reviewing call transcripts to spot issues
Growing new clients
Section titled “Growing new clients”An upward trend in new clients indicates the receptionist is handling first-time callers and capturing their information.
Revenue tracking
Section titled “Revenue tracking”Revenue is calculated from booked services and their prices. It reflects scheduled value, not collected payments.