Knowledge base
Teach your receptionist about your business so it can answer questions accurately.
The knowledge base contains everything your receptionist knows about your business beyond the structured data (services, hours, staff). It provides the information needed to answer caller questions accurately.
What the knowledge base contains
Section titled “What the knowledge base contains”- Website content — Pages scraped from your website
- Uploaded files — PDFs, documents, and other files you provide
- Knowledge gap answers — Responses you’ve written for previously unanswered questions
- Business configuration — Your services, hours, and settings (added automatically)
How your receptionist uses it
Section titled “How your receptionist uses it”When a caller asks a question, the receptionist:
- Searches the knowledge base for relevant information
- Formulates a natural response based on what it finds
- If nothing relevant is found, logs a knowledge gap
Managing knowledge sources
Section titled “Managing knowledge sources”Go to Business → Knowledge sources tab to manage what your receptionist knows.
Best practices
Section titled “Best practices”- Keep it current — Update your knowledge base when policies, pricing, or services change
- Be specific — Detailed answers produce better receptionist responses
- Review knowledge gaps regularly — Fill gaps to improve accuracy over time
- Avoid duplication — Information from your services, hours, and staff is already available to the receptionist automatically