Burst pricing

Burst pricing allows your ElevenLabs agents to temporarily exceed your workspace's subscription concurrency limit during high-demand periods. When enabled, your agents can handle up to 3 times your normal concurrency limit, with excess calls charged at double the standard rate.

This feature helps prevent missed calls during traffic spikes while maintaining cost predictability for your regular usage patterns.

When burst pricing is enabled for an agent:

1. Normal capacity: Calls within your subscription limit are charged at standard rates
2. Burst capacity: Additional calls (up to a concurrency of 3x your usual limit or 300, whichever is lower) are accepted but charged at 2x the normal rate
3. Over-capacity rejection: Calls exceeding the burst limit are rejected with an error, unless call queueing is enabled for the agent, in which case callers are held in a queue until capacity frees up

Burst pricing follows a tiered charging model:

• Within subscription limit: Standard per-minute rates apply
• Burst calls: Charged at 2x the standard rate
• Deprioritized processing: Burst calls receive lower priority for speech-to-text and text-to-speech processing

For a workspace with a 20-call subscription limit:

• Calls 1-20: Standard rate (e.g., $0.08/minute)
• Calls 21-60: Double rate (e.g., $0.16/minute)
• Calls 61+: Rejected

Burst pricing is configured per agent in the call limits settings.

Open your agent in the dashboard, navigate to the Security tab, scroll to Limits, and toggle on Enable bursting. Save your changes.

elevenlabs agents pull --agent "<agent-name>"

Set platform_settings.call_limits.bursting_enabled:

{
  "platform_settings": {
    "call_limits": {
      "agent_concurrency_limit": -1,
      "daily_limit": 1000,
      "bursting_enabled": true
    }
  }
}

elevenlabs agents push --agent "<agent-name>"

from elevenlabs import ElevenLabs

elevenlabs = ElevenLabs()

elevenlabs.conversational_ai.agents.update(
    agent_id="agent_7101k5zvyjhmfg983brhmhkd98n6",
    platform_settings={
        "call_limits": {
            "agent_concurrency_limit": -1,
            "daily_limit": 1000,
            "bursting_enabled": True,
        },
    },
)

import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";

const elevenlabs = new ElevenLabsClient();

await elevenlabs.conversationalAi.agents.update("agent_7101k5zvyjhmfg983brhmhkd98n6", {
  platformSettings: {
    callLimits: {
      agentConcurrencyLimit: -1,
      dailyLimit: 1000,
      burstingEnabled: true,
    },
  },
});