Twilio API
Connect your ElevenLabs agents with Twilio Voice and SMS
Overview
Section titled “Overview”Connect your ElevenLabs AI agents with Twilio to send SMS and MMS messages, and look up message and call history. This integration enables your agents to communicate with customers via text during or after a conversation, and retrieve previous interaction records for context.
Capabilities
Section titled “Capabilities”| Capability | Support |
|---|---|
| Zero retention mode (ZRM) | Not supported |
| Attachments in tools | Not supported — twilio_send_message can attach MMS media by URL, but agents do not download or analyze media content |
This integration uses your Twilio Account SID and Auth Token for authentication.
Log in to the Twilio Console
Go to twilio.com/console and log in to your account.
Copy your credentials
On the dashboard, find the Account Info section. Copy your Account SID (starts with
AC) and Auth Token (click the eye icon to reveal it).Connect in ElevenLabs
In the ElevenLabs integration setup, paste your Account SID and Auth Token in the corresponding fields.