Audio saving

Audio Saving settings allow you to choose whether recordings of your calls are retained in your call history, on a per-agent basis. This control gives you flexibility over data storage and privacy.

By default, audio recordings are enabled. You can modify this setting to:

• Enable audio saving: Save call audio for later review.
• Disable audio saving: Omit audio recordings from your call history.

• A configured ElevenLabs Conversational Agent

Find your agent in the ElevenAgents page and select the "Advanced" tab. The audio saving control is located in the "Privacy Settings" section.

Toggle the control to enable or disable audio saving and click save to confirm your selection.

When audio saving is enabled, calls in the call history allow you to review the audio.

When audio saving is disabled, calls in the call history do not include audio.

elevenlabs agents pull --agent "<agent-name>"

Set platform_settings.privacy.record_voice:

{
  "platform_settings": {
    "privacy": {
      "record_voice": false
    }
  }
}

elevenlabs agents push --agent "<agent-name>"

from elevenlabs import ElevenLabs

elevenlabs = ElevenLabs()

elevenlabs.conversational_ai.agents.update(
    agent_id="agent_7101k5zvyjhmfg983brhmhkd98n6",
    platform_settings={
        "privacy": {"record_voice": False},
    },
)

import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";

const elevenlabs = new ElevenLabsClient();

await elevenlabs.conversationalAi.agents.update("agent_7101k5zvyjhmfg983brhmhkd98n6", {
  platformSettings: {
    privacy: { recordVoice: false },
  },
});