Privacy
Manage how your agent handles data storage and privacy.
Privacy settings give you fine-grained control over your data. You can manage both call audio recordings and conversation data retention to meet your compliance and privacy requirements.
Retention
Configure how long conversation transcripts and audio recordings are retained.
Audio Saving
Control whether call audio recordings are retained.
Conversation History Redaction
Automatically redact sensitive entities from stored conversation history.
Retention
Section titled “Retention”Retention settings control the duration for which conversation transcripts and audio recordings are stored.
For detailed instructions, see our Retention page.
Audio Saving
Section titled “Audio Saving”Audio Saving settings determine if call audio recordings are stored. Adjust this feature based on your privacy and data retention needs.
For detailed instructions, see our Audio Saving page.
Conversation History Redaction
Section titled “Conversation History Redaction”Conversation history redaction detects and removes sensitive information from your conversation data before it is stored. Detected entities are replaced with placeholders in transcripts and with a bleep sound in audio recordings. This feature is available to enterprise clients only.
For detailed instructions, see our Conversation History Redaction page.
Recommended Privacy Configurations
Section titled “Recommended Privacy Configurations”Maximum Privacy
Disable audio saving and set retention to 0 days for immediate deletion of data.
Balanced Privacy
Enable audio saving for critical interactions while setting a moderate retention period.
Compliance Focus
Enable audio saving and configure retention settings to adhere to regulatory requirements such as GDPR and HIPAA. For HIPAA compliance, we recommend enabling audio saving and setting a retention period of at least 6 years. For GDPR, retention periods should align with your data processing purposes.